Online business in Zambia

Zambia, like many other African countries, is experiencing significant growth in the online business sector. With an increasing number of internet users and a growing middle class, there is a growing demand for online products and services. In this article, we will explore some of the opportunities and challenges for online businesses in Zambia.

Opportunities for Online Businesses in Zambia


E-commerce is one of the fastest-growing sectors of the online business industry in Zambia. Online shopping is becoming increasingly popular among Zambians, especially those in urban areas. There is a growing demand for online stores that sell a variety of products, ranging from electronics to clothing.

Many Zambians are now familiarizing themselves with online shopping from websites such as Ebay, Aliexpress, Alibaba and even Amazon. Then they collect their parcels at the Post Office. Although the Post office does charge a small amount when collecting the parcels, that has not steered them from online shopping.

Seeing this, many Zambian companies are not slack in getting their stores online. Fast foods and electronic companies are among the companies that made a plunge into taking their stores online. Whilst those that are not selling products online are just using the website to display their products and services.

Mobile payment platforms

Zambia has a growing number of mobile payment platforms, such as Konse Konse, Kazang MTN Mobile Money, Airtel Money and many more. These platforms provide a convenient and secure way for Zambians to make online payments and for online businesses to receive payments.

Social media marketing

Social media platforms, such as Facebook and Twitter, are widely used in Zambia, providing a cost-effective way for businesses to market their products and services. This is especially beneficial for small and medium-sized enterprises (SMEs) that may not have the resources to invest in traditional marketing methods.

At the same time, many companies are also opting for paid social media campaigns. These campaigns provide many Zambia companies with near instant feed back and are measurable.


The growth of the online business industry in Zambia has led to an increasing demand for freelance services, such as web design, content creation, and digital marketing. This has provided opportunities for Zambian freelancers to work with clients from within and around the world and earn income.

An increase in demand for online skills has led to most Zambian youths acquire computer related skills. This has also in brought Zambian tailored services unlike all size fits all from the international market.

Challenges for Online Businesses in Zambia

Payment gateway integration

Integrating payment gateways on e-commerce websites can be a challenge in Zambia due to limited options and complex regulations. This can make it difficult for online businesses to accept payments from customers.

Many international payment gateways are not supported in Zambia. For example, PayPal accepts payments through it’s platform to other supported countries but receiving payments into Zambia is not available.

Limited internet access

Despite the growing number of internet users in Zambia, internet access remains limited, particularly in rural areas. This limits the potential customer base for online businesses and makes it difficult for them to reach customers in remote areas.

Logistics and delivery

Zambia has limited logistics and delivery infrastructure, making it difficult for online businesses to deliver products to customers in a timely and cost-effective manner. This can result in high delivery costs and delays in product delivery. On a positive note, many delivery companies are springing up with motorbikes for delivery of Zambian products for Zambians buying online.

Limited trust in online businesses

Many Zambians are still hesitant to buy products or services online, particularly from unknown or untested businesses. This makes it challenging for new online businesses to establish credibility and build trust with potential customers.

This coincides with many scammers that are scamming Zambians on social media promoting products and services that they can not delivery. Other than that, mobile subscribers are constantly calls and SMSs with promotions that intends to swindle them money they have in their mobile wallets. In order to curb this, ZICTA is trucking down some of these scammers. However, a cultural change in individuals’ behaviours towards honest and truth is key.


Online business in Zambia is a growing sector with significant potential for growth. E-commerce, mobile payment platforms, social media marketing, and freelancing are among the opportunities available to entrepreneurs looking to establish an online business in Zambia. However, challenges such as limited internet access, payment gateway integration, logistics and delivery, and limited trust in online businesses need to be addressed to enable the sector to reach its full potential. With the right policies and investments, online businesses in Zambia can contribute significantly to the country’s economic growth and create employment opportunities for its citizens.

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