Data Axis Node

Website Maintenance In Zambia

Keep your website healthy, secure and responsive — without adding staff.


Website maintenance is the regular, technical and operational work that keeps a site running: updates, backups, malware checks, form tests, display checks across devices, and small content fixes. It is not the same as hosting, design, or marketing services.

Why maintenance matters

  • Prevents downtime and broken features that cost sales or reputation.
  • Keeps your site compatible with new browser and device updates.
  • Stops small issues from becoming expensive emergencies.
  • Saves you time: we handle the technical work and simple edits.

What we do (monthly core service)

Security & Updates

  • WordPress core, theme and plugin updates (with compatibility checks).
  • Malware scans and spam cleanup.
  • SSL certificate check & renewal reminders (if on our hosting).

Backups & Recovery

  • Regular off-site backups with retention and tested restore procedures.
  • Emergency restore if a recent backup is required.

Performance & Display

  • Basic performance checks (page load test and quick fixes).
  • Visual checks on mobile, tablet and desktop to catch layout breakages.

Forms & Email

  • Contact form tests to confirm enquiries arrive.
  • Spot-check email deliverability (are contact emails being received?).

Monitoring & Response

  • Uptime monitoring and alerting for outages.
  • Monthly maintenance report summarising work done and any issues.
  • Defined response times for support requests (see plans).

Small edits & support

  • Minor content changes and small technical fixes (within plan time allowance).
  • Clear definition of what counts as a “small fix” (examples below).

Clear scope — what’s included vs what’s not

Included (within plan limits)

  • Small text/photo updates, button/link fixes, plugin/theme updates, form tests, spam removal, backups, and basic troubleshooting.

Not included (will be quoted separately)

  • Major redesign, new page builds, complex plugin or theme development, e-commerce feature builds (large product imports, custom payment flows), content writing beyond small edits, paid advertising, and SEO services.

Plans & pricing (ZMW) — pick monthly or annual billing

Level 1 — K300 / month — Small brochure sites

  • Monthly updates (core/theme/plugins)
  • Monthly off-site backup (retained 30 days)
  • Monthly security scan & spam cleanup
  • Monthly visual check (mobile/tablet/desktop)
  • Monthly contact form test
  • Included support time: 30 minutes / month for small fixes
  • Monthly summary email
  • Standard support response: within 72 hours
    SIGN UP

Level 2 — K600 / month — Growing sites & blogs

  • Twice in a month updates (core/theme/plugins) with rollback plan
  • Twice in a month off-site backups (retained 30 days)
  • Twice in a month security & spam cleanup
  • Twice visual and performance spot-checks
  • Monthly contact form & email deliverability test
  • Broken link & 404 scan (simple fixes)
  • Included support time: 2 hours / month for edits or small tasks
  • Priority support response: within 24 hours
    SIGN UP

Note on e-commerce: WooCommerce sites require Level 2 or a tailored plan. High-traffic stores or custom payment integrations will be quoted separately.

Support & Service Level Agreements (SLAs)

  • How to request support: Email or Telegram (add your contact details).
  • Response time: Level 1 — within 72 hours. Level 2 — within 24 hours.
  • Emergency outage: We prioritise outages and aim to respond ASAP; emergency fixes may incur a one-off fee if outside plan scope.
  • Billing & cancellation: Month-to-month with 30 days’ notice.

Examples of “small fixes” covered in plan time

  • Update page text or contact phone number.
  • Replace or resize 1–2 images.
  • Fix a broken link or contact form field.
  • Adjust a button link or update opening hours.

Examples that are NOT small fixes: major layout redesigns, new functionality (shop, booking systems), bulk product imports, or full site migrations.

FAQs

Is hosting included?
No. Maintenance is separate from hosting. We can maintain sites on your current host or provide managed hosting as an optional paid service.

Do you handle hacked sites?
Yes. If your site is compromised we’ll clean malware and restore from a clean backup; emergency cleanup may incur an extra fee depending on severity.

Can I upgrade or pause my plan?
Yes — upgrade, pause or cancel with 30 days’ notice. Upgrades apply immediately (billing prorated).

Do you create content or manage marketing?
Content writing and marketing (ads, SEO, campaigns) are separate services and will be quoted individually.

How do I sign up?
Email us at info@dataaxisnode.com or Telegram +260 955 804 435 and we’ll run a free 15-minute maintenance audit and recommendation.

Ready to protect your website?

Secure the health of your site with a plan that fits your needs.
Request a free maintenance audit — tell us your URL and availability and we’ll get back with recommendations.